FluxLogic

Win-back · Bring them back

The customers whoquietly stopped coming.

A campaign over the customers who quietly stopped coming, and proof of who actually came back.

HOW A CAMPAIGN RUNS

Five steps, then the numbers.

  1. 01

    Export from your booking system

    Whatever it gives. CSV is fine.

  2. 02

    Clean and dedupe

    One customer, one row, one contact that works.

  3. 03

    Segment 4-6 months dormant

    Long enough to have drifted, recent enough to remember you.

  4. 04

    A personal email with an offer

    Written for the segment, not a blast.

  5. 05

    Click and booking tracking

    So the fee is settled on numbers, not on a feeling.

WHAT IT'S WORTH

Do the arithmeticon your own numbers.

Nothing up front, and nothing at all if nothing comes back. What follows is your list, the published reactivation range, and the share taken out of what actually returns.

800 customers × 3-8% come back24 - 64 returning
24 - 64 × $90$2,160 - $5,760 recovered
fee: 20% of that$432 - $1,152
you keep$1,728 - $4,608

3-8% IS THE PUBLISHED RANGE FOR WIN-BACK CAMPAIGNS. YOUR LIST MAY DO BETTER OR WORSE.

If nothing comes back, it cost you nothing.

HOW IT IS PAID

Paid out of what comes back.

NOTHING UP FRONT

You pay only out of the revenue the campaign actually recovers.

I run the whole thing: the segmenting, the writing, the sending and the tracking. Over the sixty days after it goes out, the fee is a share of the revenue it brings back, settled against the click and booking tracking rather than against a feeling.

There is no setup fee to fall back on, so the rate carries the risk. If nothing comes back, the campaign cost you nothing.

$0 UP FRONT · 20% OF RECOVERED REVENUE

This needs a list of at least a few hundred past customers. If you have fewer, there isn’t enough there and I’ll tell you so rather than run it.

WHAT I NEED FROM YOU

Three things, and that is all.

  • A customer export as CSV
  • An offer worth coming back for
  • The ability to take the bookings